Discord server
Where the longer conversations happen. Separate channels for setup help, playlist questions, bugs and release notes — other users answer here too.
Join the Discord
Contact
Talk to a person.
No ticket form and no phone tree. Open the live chat and ask — it sits in the corner of every page on this site. If nobody's at the desk it takes a message, and Discord, Telegram and email all reach the same team.
Telegram group
Handy if Telegram is already where you talk to your playlist provider — and it's where reseller requests land.
Open on TelegramFor anything with private details in it — a payment that didn't land, an account question, or a legal notice.
Write to us
Where to ask
Four doors, one team.
All of them reach us. These are simply the fastest route for each kind of question.
- Live chat
- Anything you'd ask out loud — "which app store", "why won't this playlist load", "is my device still active". Start here if you're not sure where else to go.
- Discord
- Longer threads, and anything where a photo of the screen helps. Other users are in there too, often answering before we do.
- Telegram
- Short questions, and every reseller request — panel access, credits and rates all start in the group.
- A payment that didn't land, an activation you can't recover, or a legal or DMCA notice — anything carrying details you'd rather not post in a public room.
What happens next
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In the chat, straight away
If someone's at the desk, you get an answer in the window while you're still on the page.
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Otherwise it becomes a message
Leave your email in the chat and we come back to you, usually within a working day, in English or French.
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Anything reproducible gets fixed
If we can repeat the bug on our side, it goes into a coming update of the player.
Before you ask
Four lines that save a day.
Open with these — in the chat or anywhere else — and we can usually answer in one reply instead of four.
- The MAC address and device key from the Playlists screen on your TV
- What the TV is — Samsung, LG, Fire TV, Android box — and roughly how old
- What you did, what happened, and what you expected instead
- Whether it's one channel or the whole playlist that fails
We may ask for your MAC address — never for a password, and never for your playlist credentials. Don't post a playlist URL, an Xtream username or a password in a public room; send those by email if we ask for them.
Got those to hand? and paste them in. The chat isn't loading — Discord, Telegram and email are above.
- A channel won't play That's your provider's stream, not the player — the FAQ explains how to tell.
- Changing or adding a playlist Do it yourself in Manage; the TV picks it up on the next restart.
- Activating a device Everything you need is on the activation steps.
- Reselling activations Rates and panel access live on the reseller page.
- Copyright or DMCA notices Use the addresses and procedure in our DMCA policy.
Samtv Player is a media player — we can't supply, fix or recommend a playlist, and we never see what you watch.